FAQ
Common questions about collection, security, and coverage.
Answers to the questions we hear most often about Visual One Intelligence and how it collects data. If you do not find what you need, contact your Visual One account representative or Visual One Support.
What does Visual One Intelligence do?
It brings infrastructure and cost data from across cloud and on-premise environments into one place, so teams can see usage, spend, and capacity together rather than stitching separate tools into a picture by hand.
What has to be installed, and where?
One agent, VSIClient, on a data collection machine inside your network. Nothing is installed on the storage arrays, hypervisors, servers, or switches being monitored. Some collectors need a vendor CLI or SDK present on that same collection machine, listed per device in Supported Devices.
Does Visual One change anything in my environment?
No. Collection is read-only by design, and the required role on each device is the least privileged one that still returns complete data. A small number of platforms need higher privilege for technical reasons, such as Windows and Hyper-V requiring administrator rights for WMI access, and these are documented per device.
What can it collect from?
Storage, backup and hyperconverged platforms, hypervisors, standalone Windows and Linux servers, Fibre Channel switches, AWS, Azure and GCP, and Oracle, MSSQL and DB2 databases. The full catalog with connection detail is in Supported Devices.
How long does the first collection take?
Configuration takes minutes. The collection itself depends on the platform: most complete quickly, while VMware and vSAN collections in large environments can run for several hours. Uploads appear at visual1intelligence.com/user/settings/uploads as they arrive.
Does File Analytics read my files?
No. File Analytics collects file system metadata only: file counts, sizes, ownership, and access attributes. File contents are never read, and individual file names and ownership data are never uploaded to Visual One.
Do I have to connect everything at once?
No, and it is better not to. Start with one device to prove the agent, the network path, and the credential all work. Every device after that is a much shorter exercise.
Can several people share one workspace?
Yes. Workspaces support multiple users, so a team can work from the same reports.
Where do I go when a collection fails?
Troubleshooting walks through the diagnostic path, starting with whether the agent is running and ending with the per-device collection.log inside the upload ZIP.