CASE STUDY

Client Feedback Led to Immediate Storage Reporting Enhancements

In Their Own Words

“Visual One Intelligence®’s willingness to actively work on enhancements and customize features based on our feedback made our jobs easier and more productive.”

– Capacity Planner,
Fortune 500 Financial Institution

SCALE OF THE PROBLEM

Studies show that 50-60% of B2B SaaS customers are likely to switch providers due to poor service responsiveness.

IMPACT OF CO-CREATION

Research from Deloitte indicates that B2B companies that engage in co-creation with their customers experience a 15-20% increase in customer satisfaction and product adoption.

Capacity Planning Team Needed Extra Reports to Understand Key Data

Despite seeing major improvements in efficiency by using Visual One Intelligence®, a Fortune 500 capacity planning team was still missing key data.

In order to make better hardware purchasing decisions, they needed to see trend reports broken down by physical, effective, and raw storage. And to improve workload placements, they needed to predict the impact any changes would have on existing device capacities.

Knowing that Visual One Intelligence® (Visual One) claims to be a client-first company, they asked if Visual One would add new capacity planning automation to their reporting abilities.

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Visual One Built New Reports to Achieve Client’s Goals

Visual One Intelligence® was eager to help. In their next product update only weeks later, they added delineated trend reporting and “hypothetical modeling” projections for all of their customers.

These abilities created separate capacity reports for physical storage, effective storage, and raw storage, enabling key distinctions for the team. They also innovated a way for capacity planning teams to include hypothetical details like future workload and device changes in their capacity and performance models.

Best of all, the reports and automations were co-created in partnership with the client so that the new capabilities would be most helpful not only to them but to all future clients.

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A Lasting Impact

For this particular capacity planning team, the impact was immediate.

“Visual One Intelligence®’s willingness to actively work on enhancements and customize features based on our feedback made our jobs easier and more productive.”

Now, they are making more confident decisions based on stronger data – all without having to build the new reporting on their own.

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