Frequently Asked Questions

Got a question about Visual One Intelligence™ or enterprise infrastructure management? You’re not alone!

Take a look at some common questions and answers below, or send us a note – we’ll get back to you quickly.

Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Take a look at some common questions and answers below, or send us a note – we’ll get back to you quickly.

Visual One Intelligence™ FAQs

Product Overview

Visual One Intelligence™ is a subscription-based software-as-a-service (SaaS) product used by infrastructure professionals in midsize and enterprise companies – including cloud, compute, and storage professionals – as well as IT infrastructure managed service providers.

Broadly categorized as an Infrastructure Monitoring platform, Visual One Intelligence™ works differently from traditional monitoring tools. By unifying multi-vendor cloud, virtualization, and storage data in a single platform, Visual One automatically analyzes and interprets infrastructure data at both granular and big-picture levels to discover risks, recommend improvements, and provide deep insights that enhance overall efficiency and ROI in your infrastructure.

These insights are accessible 24/7 via a simplified client dashboard that features over __ out-of-the-box reports and corresponding graphics – no complicated onboarding or designing required. Additionally, our predictive AI sends weekly efficiency reports straight to your inbox. Using anomaly detection, root-cause analysis, risk assessments, and other analytic operations, these reports summarize any new risks, problems, inefficiencies, and opportunities in your infrastructure. 

From day one, your team can immediately access and understand everything Visual One has to offer.

Using agentless data collectors, Visual One Intelligence™ collects data from all physical, virtual, and cloud storage devices. Visual One then transfers the data to a secure private cloud, where it is sorted and processed. Data is then made accessible to clients through the 24/7 client dashboard, downloadable reports, and emailed weekly efficiency reports.

Visual One Intelligence™ monitors all throughout hybrid and multi-vendor infrastructures. Specifically, Visual One consists of five different products:

  • Visual Storage Intelligence
  • Visual Cloud Intelligence
  • Visual VM Intelligence
  • Visual SAN Intelligence
  • Visual File Intelligence

These five products combine to form a single platform and single view of your infrastructure (although each product is available individually “a la carte” if desired). 

Currently, Visual One is compatible with over 18 storage, cloud, and compute vendors. When requested, Visual One can typically add new device compatibility in as little as two weeks.

No! Our solution was originally named “Visual Storage Intelligence,” but we have evolved significantly to provide comprehensive hybrid IT infrastructure optimization and monitoring across cloud, VMware, hyperconverged, edge, and beyond.

Today, “Visual Storage Intelligence” refers to just one product in our full solutions suite, including Visual Cloud Intelligence, Visual VM Intelligence, and more. All of these products are included within a full Visual One Intelligence™ subscription.

Visual One Intelligence™ provides over 65 kinds of reports across your storage environment, encompassing on-prem, virtual, cloud, and hyperconverged devices and environments.

Reports include charts, graphs, sortable spreadsheet lists, and other data points encompassing:

  • Capacity planning, performance / utilization trends over time, and forecasting;
  • Automated risk discovery, root-cause analysis, anomaly detection, and health assessments;
  • Monitoring for over 100 best practice alerts & errors;
  • Recommended remediation steps to prevent risks and address active errors;
  • Identification of wasted space & opportunities to improve architecture efficiency & ROI;
  • Preparation & optimization for data migrations;
  • Cloud spending heat maps, trends, forecast, and optimization;
  • Chargeback and showback reporting;
  • SAN switch monitoring, topology, and capacity planning; 
  • File & unstructured data analysis;
  • Plus much more

Visual One Intelligence™ is designed for infrastructure administrators, architects, engineers, and directors – as well as IT executives – encompassing cloud, virtualization / VMware, storage, SAN, and/or anyone else working infrastructure roles at mid-size or enterprise organizations.

Visual One Intelligence™ is also a great fit for Managed Service Providers (MSPs) who are looking for simplified ways to manage their clients’ environments.

See for yourself how we can help make your job easier!

Most likely, yes! We work through Omnia Partners to contract with eligible state, government, and education organizations.

Visit Omnia Partners’ website or contact us to learn more.

SANnav is an ideal tool for specifically for setting up large quantities of new SAN switches, defining custom switch policies, and deploying architecture templates across multiple switch environments.

However, this niche doesn’t apply to most IT Infrastructures.

Visual One Intelligence™ includes robust switch topology, forecasting, and reporting in addition to comprehensive hybrid-platform analytics that don’t require any additional resources or configuration in the end-user environment.

Like SANnav, Visual One Intelligence™:

  • Shows host / switch / storage topology
  • Discovers new switches
  • Tracks configurations
  • Shows health summaries and error details

Unlike SANnav, Visual One Intelligence™:

  • Shows global topology
  • Automatically lists host connections
  • Does switch capacity planning
  • Shows end of life / support calendars & offers extended support after EOM dates
  • Does switch reporting on top of storage, host, compute, and cloud analytics
  • Does not require user backups or recovery plans

For a more detailed comparison, including technical requirements and pricing differences, click here.

Technical Information

Setting up Visual One Intelligence™ is simple and usually takes 1-2 hours. All that is needed is a data collection set up call with a Visual One Intelligence™ consultant, plus CLI or REST API access for data collection purposes.

That means you can set up a 30-day free trial in less than a day!

No. Because Visual One Intelligence is only collecting data from your configuration files, your data applications will not experience any performance impact.

All data is collected through commands and scripts generally available on all platforms to run on your storage arrays. There are no software, agents, or appliances installed.

Supported browsers include:

  • IE9 or greater
  • Chrome
  • Firefox
  • Safari

Capacity Planning as a Service (CPaaS)

Capacity Planning as a Service is an add-on service available as a compliment to Visual One Intelligence™ (but can also be purchased without a Visual One Intelligence™ subscription). 

CPaaS combines the powerful analytics of Visual One Intelligence™ with personal consulting from a capacity planning expert, providing insights and recommendations to give you full control of your capacity and performance management in cloud, VMware, virtual, and storage environments.

Perfect for improving OpEx and cloud / storage contracts, CPaaS takes the responsibility of data collection and interpretation off your own shoulders. Just leave it to us! Our expert consultants will collect all the data you need and provide analysis and recommendations year-round.

With Capacity Planning as a Service, you’ll receive:

  • data collection and analysis from a dedicated expert consultant
  • monthly calls and reviews
  • quarterly enterprise capacity planning reports
  • purchasing recommendations
  • workload placement recommendations
  • capacity and performance forecasting models
  • data migration cost-savings analysis
  • and more.

Get started today!

Yes; you can subscribe to Capacity Planning as a Service on a stand-alone basis, or you can easily pair it with Visual One Intelligence™ for maximum impact. A standard Visual One Intelligence™ subscription does not automatically include Capacity Planning as a Service.


“The tool is very stable, and Visual One Intelligence works closely with us to integrate new technology. They perform an analysis on our data and send us a weekly email that details out what trends and issues that we should focus on. “

How Businesses Use Visual One Intelligence®

Storage visibility can help detect ransomware

Our Unified Visibility Detected Hidden Signs of Potential Ransomware

Daily Health Alerts

Our Virtual Assistant Reduced Capacity Ticket Submissions by 98%

Detailed capacity planning

Detailed Capacity Planning Prevented a $1M Purchase | Fortune 500 Transportation Company


“Capacity Planning Automation Reduced Our Reporting Time by 50%” | Fortune 500 Financial Institution


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