Incident Management & Prevention
Prevent 50% or more of your infrastructure tickets.
Our incident management and intelligent prevention tools can cut infrastructure-related service desk tickets in half.
Do These Ticket Resolution Problems Feel Familiar?
Visual One Intelligence improves incident management by preventing tickets, anticipating future needs, and filtering out the unimportant stuff. Can you identify with anything below?
Stop Fighting Fires All Day Every Day
Too many unprevented incidents and tickets leave teams feeling stretched thin, overworked, and less productive.
Prevent incidents before they result in tickets with:
- Anomaly detection that identifies unexpected changes in your environment.
- Automated risk analysis that highlights warning signs and best practice violations.
Don’t Get Worn Out by Endless Maintenance & Monitoring Tickets
You shouldn’t have to spend all your time dealing with urgent to-do’s.
Get ahead of maintenance and monitoring tickets by anticipating future needs and the impacts of changes in your environment with:
- Capacity & performance forecasts that adjust as trends change.
- Hypothetical models that anticipate the impacts of future changes.
- Device & maintenance calendars.
Don’t Drown Out the Important Stuff
Automatically generated tickets can leave you with endless noise – and make it harder to know which tickets are truly important.
Filter out unimportant tickets and consolidate important ones with:
- A virtual assistant who compiles similar warnings and alerts into a single weekly report.
- ServiceNow integration that makes it easy to escalate or ignore alerts.
Save $750k On Ticket Reduction
Minimum infrastructure tickets incurred each year by medium-to-large organizations, using industry estimates of 10k – 200k annual tickets.
Minimum infrastructure ticket cost, based on Gartner industry estimates of $75 – $200 per ticket.
Average yearly savings from Visual One, assuming a 50% reduction of infrastructure tickets.
Incident Management Case Studies
Find Problems Before They Cause Damage
A cable plugged into the wrong place during installation would have gone unnoticed and been a nightmare to identify once it caused a problem – but it never did thanks to Visual One’s proactive risk analysis.
Watch Video
Capacity-Related Service Desk Tickets Reduced by 99%
Enterprise IT infrastructure monitoring can feel like a constant game of whack-a-mole.
But by using Visual One Intelligence®, this company took control of their storage health and reduced user requests for storage space by over 99% in just one year.
Read Case StudySolve Problems in Minutes, Not Months
Visual One Intelligence’s automated insights solved this client’s problem in just eight minutes – even though the problem had been analyzed by their vendor more than eight months without a conclusion.
Watch VideoReduce Tickets with Incident Management & Prevention
Too many incidents and service tickets are a common reality, but they’re draining infrastructure teams of productivity and effectiveness. Reducing tickets saves hundreds of thousands of dollars each year by…
Incident Management Resources & Insights
On-Prem FinOps, Explained: Tom Mack on the FinOps Weekly Podcast
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Hybrid Cloud Backup: How to Prove You Can Actually Recover
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AI Value Mapping: Moving From Adoption to Accountability
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Visual One Intelligence® Hybrid FinOps – Turn Your Bill of IT Into a Single Source of Truth
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