Problem: Critical Infrastructure at Risk

A multi-PB infrastructure team’s virtual environment was consuming too much of a critical storage device – a major risk for their logistics company.

If the device ever exceeded capacity and triggered a read-only event, it could be disastrous. Besides impacting perishable deliveries, an outage could hurt customers, revenue, and the company’s reputation.

To understand what was wrong, it was all hands on deck. The team worked with their storage vendor, their virtualization vendor, and multiple monitoring tools.

But after months of investigation, they had few answers.

Despite multiple tools and vendors on the case, “nothing could tell us what the problem was,” said their storage and virtualization administrator.

The threat of an outage loomed.

Solution: Cross-Platform Visibility Reveals the Answer

A timely connection introduced their team to Visual One Intelligence. Unlike their other monitoring tools, Visual One promised to analyze all of their resources together (storage, compute, hyperconverged, and beyond) regardless of vendor.

That unified visibility made all the difference. Suddenly, they were able to trace which actions were overusing the at-risk device.

Those insights, along with Visual One’s forecasting models, helped them develop, test, and implement a plan to permanently reduce the device’s utilization – preventing the threat of a major outage.

“I can’t stress enough the positive impact that Visual One brought to us.”

Outcomes: From Crisis-Prevention to Strategic Value

It wasn’t just that one device. As their administrator explained:

“Before Visual One, our tools couldn’t give an answer anytime I needed to know why an array was no longer green.”

And with a thin-provisioned infrastructure, they had no room for error.

After all, it’s not enough to know when a device has excess usage.

“What’s causing the excess usage? If I take this action, will it break the device or help? Other tools just didn’t give the details we needed to act with confidence.”

With Visual One, the storage and virtualization team:

• Generated KPIs for management and executives, proving the value their team is generating for the business.
• Traced the root causes of over-utilization, saving time troubleshooting.
• Forecasted the results of proposed changes, minimizing operational risks.
• Took action early to avoid slowdowns and downtime.
• Verified if actions were having the expected results, providing accountability.
• Justified critical purchases to management using Visual One’s automated insights.

Impact: Trusted Intelligence for Confident Decision-Making

What started as a crisis prevention tool has become essential infrastructure intelligence – helping them optimize resources, justify investments, and prove their value to the business.

Most importantly, they can act decisively knowing they have the complete picture across their hybrid environment.

“Our manager speaks to the business about what Visual One would report – and they trust what he says while he trusts what Visual One says.”

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