A major logistics company avoided a damaging outage after using Visual One Intelligence to solve a hybrid storage utilization mystery. Despite their other vendors being unable to diagnose the cause of an outage risk after months of investigation, the company cracked the case within days of using Visual One.
Outages cost not only reputational damage but also revenue damage through lost revenue and increased risk exposure.
Successfully preventing downtime saves $500k or more per incident – and saves IT leaders from multi-day disasters and scrutiny.
A multi-PB infrastructure team’s virtual environment was consuming too much of a critical storage device – a major risk for their logistics company.
If the device ever exceeded capacity and triggered a read-only event, it could be disastrous. Besides impacting perishable deliveries, an outage could hurt customers, revenue, and the company’s reputation.
To understand what was wrong, it was all hands on deck. The team worked with their storage vendor, their virtualization vendor, and multiple monitoring tools.
But after months of investigation, they had few answers.
Despite multiple tools and vendors on the case, “nothing could tell us what the problem was,” said their storage and virtualization administrator.
The threat of an outage loomed.
A timely connection introduced their team to Visual One Intelligence. Unlike their other monitoring tools, Visual One promised to analyze all of their resources together (storage, compute, hyperconverged, and beyond) regardless of vendor.
That unified visibility made all the difference. Suddenly, they were able to trace which actions were overusing the at-risk device.
Those insights, along with Visual One’s forecasting models, helped them develop, test, and implement a plan to permanently reduce the device’s utilization – preventing the threat of a major outage.
And with a thin-provisioned infrastructure, they had no room for error.
After all, it’s not enough to know when a device has excess usage.
“What’s causing the excess usage? If I take this action, will it break the device or help? Other tools just didn’t give the details we needed to act with confidence.”
With Visual One, the storage and virtualization team:
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