IT Infrastructure Insights

Visual One Promotes Culture Shift for Infrastructure Team, Improving Customer & IT Employee Relationships

Nov 03, 2021

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Professional relationships can be tricky, no matter who you are. Within organizations, different departments have different areas of emphasis. As a result, they often have different perspectives and ideas about actions the company should take.

Beyond just employee relations, clients also should rely on proof of organizational efforts and success.

When that proof is ambiguous or open for debate, it can be harder to establish and maintain trust – even when you’re having success.

An outsourcer managing the infrastructure for one of America’s largest healthcare companies felt these tensions first hand. Simply put, they needed better data. (Download PDF Case Study)

Faith By Sight

Despite spending millions on tools and hiring a specialist to manage those tools, they lacked critical insights into their infrastructure. They could not identify the cost of applications on their platform, and they had trouble deciding when to move storage to new tiers.

Tensions grew between departments as they struggled to prove their efforts without hard data. It was also hard to build trust with their client, who expected proof of results.

For the team director, a strong demo convinced him to try Visual One. “To see a demo that used our own data, instead of being rehearsed, was powerful.”

He was most impressed that their entire storage environment could be visualized on one screen.

“Seeing is more impactful than looking at numbers. Visual One is infinitely customizable without much effort.”

“An Independent Source of Truth”

With Visual One Intelligence providing immediate data as an “independent source of truth,” relationships between teams became honest and productive – with less finger-pointing and more focus on solutions for the customer.

“We finally KNEW exactly what was going on in our environment at all times,” said the team director. “Now when the customer asks us to show them something, it’s easy to prove what we’re doing.”

As customer and employee relations improved, so did the organization’s bottom line. With Visual One Intelligence, they saved $1.5 million in SRM tools. And because Visual One is so easy to use, they could re-assign their on-staff SRM specialist to focus on revenue-generating roles.

“The spirit in which Visual One approaches the customer relationship resonates so much with me. Their support has always been way above expectations.”

–     ICS Delivery Director, Fortune 500 Healthcare Company