Reduce Tickets with Incident Management & Prevention
Too many incidents and service tickets are a common reality, but they’re draining infrastructure teams of productivity and effectiveness.
Reducing tickets saves hundreds of thousands of dollars each year by…
Reclaiming Time
43% of IT professionals surveyed in 2023 deal with over 1,000 alerts per day.
Preventing Ticket Fatigue
When these alerts automatically generate tickets, teams spend all day reacting to their demands.
Improving Productivity
Ticket fatigue can reduce the productivity of IT staff by up to 20%.
Do These Ticket Resolution Problems Feel Familiar?
Visual One Intelligence improves incident management by preventing tickets, anticipating future needs, and filtering out the unimportant stuff.
Can you identify with anything below?
Stop Fighting Fires All Day Every Day
Too many unprevented incidents and tickets leave teams feeling stretched thin, overworked, and less productive.
Prevent incidents before they result in tickets with:
- Anomaly detection that identifies unexpected changes in your environment.
- Automated risk analysis that highlights warning signs and best practice violations.
Don’t Get Worn Out by Endless Maintenance & Monitoring Tickets
You shouldn’t have to spend all your time dealing with urgent to-do’s.
Get ahead of maintenance and monitoring tickets by anticipating future needs and the impacts of changes in your environment with:
- Capacity & performance forecasts that adjust as trends change.
- Hypothetical models that anticipate the impacts of future changes.
- Device & maintenance calendars.
Don’t Drown Out the Important Stuff
Automatically generated tickets can leave you with endless noise – and make it harder to know which tickets are truly important.
Filter out unimportant tickets and consolidate important ones with:
- A virtual assistant who compiles similar warnings and alerts into a single weekly report.
- ServiceNow integration that makes it easy to escalate or ignore alerts.
Incident Management Case Studies
Find Problems Before They Cause Damage
A cable plugged into the wrong place during installation would have gone unnoticed and been a nightmare to identify once it caused a problem – but it never did thanks to Visual One’s proactive risk analysis.
Capacity-Related Service Desk Tickets Reduced by 99%
Enterprise IT infrastructure monitoring can feel like a constant game of whack-a-mole.
But by using Visual One Intelligence®, this company took control of their storage health and reduced user requests for storage space by over 99% in just one year.
Solve Problems in Minutes, Not Months
Visual One Intelligence’s automated insights solved this client’s problem in just eight minutes – even though the problem had been analyzed by their vendor more than eight months without a conclusion.
Save $750k or More On Ticket Reduction
10,000
Minimum infrastructure tickets incurred each year by medium-to-large organizations, using industry estimates of 10k – 200k annual tickets.
$75
Minimum infrastructure ticket cost, based on Gartner industry estimates of $75 – $200 per ticket.
$750,000
Minimum yearly savings from Visual One, assuming a 50% reduction of infrastructure tickets.
Incident Management Resources & Insights
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